The plain fact is they are not. So how does your service handle that?
Westlake Village,California (PR MediaRelease) May 1, 2016
Text messages don’t always make it through to their intended destination for a variety of reasons (device turned off, handset issues, etc.). Up till now, that meant your patient never received a reminder of their appointment. This causes two problems for you – an increase in no shows and an unhappy patient. PatientlySpeaking has the only solution to this growing issue.
By verifying whether the text has actually reached the patient’s phone, our software can seamlessly initiate a call to reach the patient when they do not receive the text. In the vast majority of cases where a phone was not reachable by text, the call will either go through or allow for a message to be left. The end result is that the reminder gets delivered, the patient shows up, and your revenue is preserved.
Read the complete release here.